1112 Privacy Policy — Malaysian User Data Protection
This document explains how the 1112 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your privacy with care and responsibility.
Effective Date: 1 January 2026. This policy may be updated from time to time.
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage & Security
- 5. Sharing with Third Parties
- 6. User Rights & How to Contact Us
Information We Collect from You
Account & Personal Information
During registration and use of the 1112 platform, we collect the following information:
- Full name as shown on your identification document.
- Email address that is active and reachable.
- Phone number registered in Malaysia.
- Date of birth for age verification purposes.
- Identification documents when required for identity verification purposes.
Technical & Payment Information
Beyond account information, we also collect the following data automatically or through transaction processes:
- IP address and the type of web browser used.
- Device data including operating system and screen size.
- Payment information — bank name, e-wallet type (DuitNow, Boost), and transaction records in MYR (RM). Full account numbers are not stored directly.
- Usage data such as pages visited, access times, and in-platform actions.
How Your Information Is Used
1112 uses the information collected solely for the following purposes and strictly within the scope stated:
- Identity verification and age verification: Ensuring that every user accessing the platform is aged 18 and above, in line with the platform's responsibilities.
- Processing financial transactions: All MYR deposits and withdrawals are processed using the information you provide. This includes recipient verification at the point of withdrawal.
- Customer support services: Your account information allows the 1112 support team to identify you and resolve queries more efficiently.
- Platform improvements: Aggregated usage data is used to understand overall user behaviour and improve the platform's mobile experience and interface.
- Legal compliance: Information may be used to meet reporting requirements, fraud prevention, and other compliance obligations as required by applicable law.
- Service communications: Important notices regarding your account, transactions, or policy changes will be sent to your registered email or phone number via SMS.
We do not use your information for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
Cookies We Use
1112 uses cookies — small text files stored on your device — to enhance your experience. Here are the types of cookies we use:
- Session cookies: Temporarily stores your login details so you do not need to log in again each time you navigate to a new page within a session.
- Preference cookies: Saves your language settings and display preferences.
- Internal analytics cookies to understand aggregated user navigation flows.
User Cookie Controls
You have full control over cookies through your browser settings. You may choose to delete or block cookies at any time.
Please note, however, that blocking session cookies may affect your ability to log in and your overall experience on the 1112 platform. We recommend allowing session cookies for a seamless experience.
Storage, Security & Data Retention
User data security is a top priority for the 1112 platform. The following technical and organisational measures are in place to protect your information:
Sharing Information with Third Parties
1112 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances where sharing information is necessary:
- Payment processors: Required transaction information is shared with legitimate payment service providers (such as banks and local e-wallet operators) solely for the purpose of processing MYR deposits and withdrawals.
- Legal compliance: We may be required to disclose certain information to the relevant authorities or law enforcement bodies where a valid court order or binding legal obligation exists.
- Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with parties involved in the investigation to protect the interests of other users and the platform.
- Technical service providers: Third parties providing technical infrastructure to 1112 are bound by strict confidentiality agreements and are only permitted to access data necessary for their specific technical functions.
In all cases of data sharing, only the minimum necessary information will be disclosed.
Your Rights as a User & How to Contact Us
Your Rights
As a user of the 1112 platform in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold in relation to your account.
- Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request prompt correction.
- Right to Erasure: You may request deletion of your personal data, subject to any applicable legal retention requirements.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
Policy Changes & Contact
1112 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or new legal requirements. Users will be notified of any material changes via email or an in-platform notification.
For any enquiries regarding data privacy, access requests, corrections, or deletion of information, please contact the 1112 support team:
Email: [email protected]
We aim to respond to all privacy-related enquiries within three business days.
Questions About Your Data?
If you'd like to know more about how 1112 handles your privacy, or wish to submit a request regarding your personal data, please reach out to our support team. You can also visit the FAQ section for additional information.